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VICIDIAL DOWNLOAD ISO HOW TO
VICIDIAL DOWNLOAD ISO INSTALL
VICIDIAL DOWNLOAD ISO UPDATE
VICIDIAL DOWNLOAD ISO MANUAL

Logout and log back into your agent session and start the dialing process by hitting “RESUME”.

Go into the campaign details settings and change the “Dial Method” to “ADAPT-TAPERED” and save it.

In order to have Vicidial dial automatically, you have to change your Campaign settings to do so.

If your first test works, you can now test it as a predictive dialer, where you are going to better see that the NCA is providing the results to the Vicidial and the latter is taking decisions based on those results(by not transfering the call to the agent).

VICIDIAL DOWNLOAD ISO MANUAL

You can find the instructions for the above configuration on the Vicidial Manager Manual and Vicidial Agent Manual, which can be purchased and downloaded here. ->For the administration manual, the instructions can be found from the page 10.

Check the Netborder Call Analyzer logs where you will confirm if the call is going through it and the results are being provided to Vicidial.

VICIDIAL DOWNLOAD ISO UPDATE

Update the carrier dialplan with the number you are using for tests.Remove the dial prefix(9) from the campaign(detailed view) - Just replace it by 'X'.Create an user(agent), member of the group you created.The 5th field is the telephone number to be dialed.The lead is a text file containing the records as the one below(taken from the example in the Vicidial Manager Manual for testing purposes):.Load a lead associated with the list you created.In order to test it, you will need to do the following:

VICIDIAL DOWNLOAD ISO HOW TO

Instructions in section 2.14 show how to change the NCA port from 5062 to 5060.

In Asterisk 1.4, as the "port" parameter is used as the outbound proxy port if a proxy is defined, one has to use the same port for both for the outbound proxy and the request URL.

disallow=all allow=ulaw type=peer host= (the ip address of your sip trunk) outboundproxy=(the ip address of the NCA) port=5060 Just replace the "account entry" field with:

This version of Vicidial already comes with a paraxip carrier pre-setup.

Latest patches for Asterisk HERE (netborder-cpd-*).

VICIDIAL DOWNLOAD ISO INSTALL

If it's there you do NOT need to install the patch. Check this file and see if it has the NCA analysis functions(i.e. For the release we installed and tested, the changes were already made into the file "/usr/src/asterisk-1.4.27.1-vici/channelschan_sip.c" to allow the NCA results in the SIP messages, so there was no need to apply the patch.UDP Ports 9000 to 11000 must be opened for NCA. That's for Asterisk B2BUA, which is not necessary used. Opening ports UDP 10000 to 20000 on firewall.Integration instructions available here.Netborder Call Analyzer version 1.0.9 DOWNLOAD.Vicidial Redux: ViciBox Redux.i686-0.1.7.iso.NetBorder Call Analyzer is a Call Progress Analysis engine that ensures fast and accurate automated call classification, even when reaching wireless phones, or systems with Color Ringback Tone. Vicidial is a dialer application built on top of Asterisk.